1. Introduction
Welcome to Murphy’s Bowl. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Business Information
- Company Name: Murphy’s Bowl
- Business Address: Sheffield Cold Stores, Roman Ridge Road, Sheffield, S9 1GB
3. Information We Collect
We collect the following types of personal information:
- Customer Information: Name, address, phone number, shipping address, and payment details.
- Pet Information: Dog’s name, breed, age, and any relevant health conditions (to tailor product recommendations).
4. How We Use Your Information
We collect and use personal data for the following purposes:
- To process orders and manage deliveries.
- To provide customer service and support.
- To send marketing communications, promotions, and special offers (if opted in).
- To detect and prevent fraudulent activity.
- To analyze customer trends and improve our website experience.
We do not sell or share personal data with third parties for their own marketing purposes. However, we do use third-party tools such as customer relationship management (CRM) platforms, social media advertising (Facebook, Google Ads), and payment processors to help us provide our services.
5. Data Sharing & Third-Party Services
We share necessary data with trusted third-party providers who assist us in processing payments, shipping orders, and running marketing campaigns. These include:
- Payment Processors: PayPal, Stripe, and other payment providers.
- Shipping Carriers: Third-party couriers for delivery.
- Marketing & Advertising Platforms: Facebook Ads, Google Ads, and email marketing tools.
- We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third–party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.”
6. Cookies & Tracking
We use cookies and tracking tools, such as Google Analytics and Facebook Pixel, to improve your browsing experience and provide targeted ads.
- Users have the option to opt out of cookies by adjusting their browser settings or using the cookie preferences tool on our website.
7. Data Retention
We store personal data until an account is deleted. Customers can request account deletion at any time by contacting our Customer Support team.
8. User Rights & Choices
As a user, you have the following rights:
- Access your data – Request details of the personal data we hold.
- Request data deletion – Ask us to remove your personal data from our records.
- Update your information – Modify or correct inaccuracies in your personal data.
To exercise these rights, please contact Customer Support.
9. Data Security
We implement strict security measures to protect your personal information, including:
- Secure payment gateways for transactions.
- Password and multi-factor authentication (MFA) protection for stored personal data.
- Anonymized tracking for behavioral analytics (Google Analytics).
10. Children’s Privacy
Our products are for dog owners, and we do not knowingly collect or store data from children. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate action to delete it.
11. Legal Compliance
We comply with all UK privacy laws, including the UK GDPR and Data Protection Act 2018.
For any privacy-related concerns, please contact our Customer Support team.