Shipping Locations
We currently ship within the UK only. We do not offer international shipping at this time. Due to the nature of our product, we cannot ship to P.O. boxes or remote locations where next-day delivery is not available.
Shipping Methods & Delivery Time
- Orders placed before 2 PM on a working day will be processed the same day and shipped for next-day delivery.
- Orders placed after 2 PM or on weekends/public holidays will be processed on the next working day.
- We use reliable courier services that specialise in frozen deliveries to ensure your order arrives in the best condition.
Shipping Costs
We offer free shipping on all orders. There are no additional charges for delivery.
Packaging & Handling
- Our raw dog food is fresh-frozen and shipped in insulated packaging designed to keep the food frozen during transit.
- Customers must unpack their order immediately upon arrival and store it in the freezer to maintain product quality and safety.
Delivery Guarantees & Issues
- While we take every precaution to ensure your order arrives frozen, unexpected delays can occasionally happen.
- If your order arrives thawed or there is an issue with your delivery, please contact our customer service team immediately.
- We will assess the situation and offer a replacement or refund where necessary.
Order Processing & Shipping Schedule
- We do not ship orders on weekends or public holidays to avoid potential delays that could affect the quality of your order.
- Orders placed on Fridays after 2 PM will be processed on the next working day (Monday) to prevent prolonged transit times.
Local Pickup & Subscription Service
- Local pick-up can be arranged by contacting our customer support team..
International Shipping
We do not ship outside of the UK at this time.
For any questions or concerns, please contact our customer support team.